Course curriculum

  • 1

    Welcome to the course!

    • OCTOBER 2020 MESSAGE FROM KATIE

    • Welcome to Glisten Academy®

    • Welcome to The Manager's Program

    • About Katie Pearse

    • About Glisten Academy

    • Curriculum

  • 2

    1: STRUCTURING YOUR BUSINESS

    • Module 1 Video Lesson

    • Cleaning Teams *

    • Products and Tools *

    • Uniforms and Dress Code

    • Accessing Homes

    • Staff Meetings

    • Office Jobs

    • Pay and Benefits

    • Professional Cleaning Consultants

  • 3

    2: MARKETING FOR STAFF

    • Defining Talent

    • First Impressions

    • Skills That Matter

  • 4

    3: HIRING PROCESS

    • Module 3 Presentation (5-min video)

    • Job Ads

    • Job Application Form

    • Screening Applications

    • Job Interviews

    • Auditions

    • Job Offers

  • 5

    4: CLEANER TRAINING METHODS

    • Training Insights

    • The Cleaner's Binder

    • Clean Systematically

    • Appointments

  • 6

    5: CLEANER ORIENTATION

    • When to Conduct Orientation

    • Topics to Cover

    • Appointment Scheduling

    • Time Tracking & Logs

    • Staff Manual Template

  • 7

    6: MANAGEMENT STRATEGIES

    • Presentation

    • Cleaning Consultant Evaluations

    • Motivational Tips

    • Your Questions Answered

  • 8

    7: CLEANER DEVELOPMENT

    • Teach, Educate, Inspire!

    • Evaluating Staff

  • 9

    8: CLEANER COMMUNICATION

    • Staff Feedback Survey

    • Real Feedback from Professional Cleaners

  • 10

    9: ISSUES MANAGEMENT

    • Issues Insight

    • Issues with Employees

    • Breakage & Damage

    • Firing an Employee

    • Theft

  • 11

    TEMPLATES

    • Sign Up for a Canva Account (FREE)

    • Client Welcome Letter*

    • Client Service Agreement*

    • Cleaning Checklists for Clients*

    • Job Ad Graphics

    • Job Interview Questions*

    • Reference Check Questions*

    • Working Interview Time Sheet*

    • Employee Non-Disclosure / Non-Compete Agreement*

    • Employee Warning Letter*