THE MANAGER COURSE

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COURSE CONTENTS

1. Welcome to Glisten Academy®
2. Welcome to The Manager's Program
3. About Katie Pearse
4. About Glisten Academy
5. Curriculum
1. Module 1 Video Lesson
1. Defining Talent
2. First Impressions
1. Module 3 Video Lesson
2. Job Ads
3. Job Application Form
4. Screening Applications
5. Job Interviews
6. Auditions
7. Job Offers
1. Training Insights
2. The Cleaner's Binder
3. Clean Systematically
4. Appointments
1. When to Conduct Orientation
2. Topics to Cover
3. Appointment Scheduling
4. Time Tracking & Logs
5. Staff Manual Template
1. Module 5 Video Lesson
2. Cleaning Consultant Evaluations
3. Motivational Tips
4. Your Questions Answered
1. Teach, Educate, Inspire!
2. Evaluating Staff
1. Staff Feedback Survey
2. Real Feedback from Professional Cleaners
1. Issues Insight
2. Issues with Employees
3. Breakage & Damage
4. Firing an Employee
5. Theft
1. Sign Up for a Canva Account (FREE)
2. Client Welcome Letter*
3. Client Service Agreement*
4. Cleaning Checklists for Clients*
5. Job Ad Graphics
6. Job Interview Questions*
7. Reference Check Questions*
8. Working Interview Time Sheet*
9. Employee Non-Disclosure / Non-Compete Agreement*
10. Employee Warning Letter*

ABOUT THIS COURSE

$199.00
47 lessons
1.5 hours of video content

Reviews of The Manager Course

Manager Course

I am grateful for this course for sure! I already had some experience and the main idea of how I wanted to elevate our company. The Manager Course helped me see what information I was on Track with and what I was missing.

Shaina Lane, Magnolia, Texas, USA

STR Accommodations LLC

Awesome foundation!

This course lays out a great step-by-step plan for learning how to manage cleaners. I use it in conjunction with the Train the Trainer course and my cleaners are thriving!

Megan S., Edmonton, Canada

Comprehensive course

I knew very little about managing cleaners when I purchased a cleaning company. This course gave me the info I needed to get started. It's laid out very well and answers all my questions.