Program Components

  • Video & Audio Lessons

    40 video lectures to educate and motivate your staff. Video demos and audio directions explain how to clean, step-by-step. It's like having a master trainer right there with them.

  • Checklists & Plans

    Detailed training checklists, training schedule plan templates, client checklists and other forms your staff need to be confident and stay organized.

  • Certification

    The cleaner will submit evaluation requirements to the academy, for review and feedback, along with a certificate of achievement.

  • Accreditation

    Show your customers you are truly the best by obtaining official Glisten Accreditation, with ready-made marketing materials to help you promote your elite status to your customers.

  • Private Group

    With all paid courses, you get access to the Glisten Academy discussion group where you can ask questions and get support from both Katie Pearse and other industry experts.

  • Monthly Membership

    Join the optional Glisten Membership Plan and get new lessons and bonuses every month to keep your staff educated and inspired.

Course curriculum

  • 1

    WELCOME

    • A message from Katie Pearse

    • How to use this program

    • The Glisten glossary

    • Getting officially certified

  • 2

    MODULE 2: YOUR CAREER

    • Intro: It all starts with a clean home

    • Why cleaning professionally is different

    • Your duties and responsibilities

    • Preparing for your work day

    • Driving to appointments

    • Checklists = cheat sheets

    • Types of cleaning services

    • Developing your signature style

    • Staying motivated and inspired

    • Working with a partner

    • Types of cleaning services

    • Getting better every day

    • Quiz

  • 3

    PROFESSIONALISM AND ETIQUETTE

    • What it means to be a professional

    • Appearance and grooming

    • Personal values and characteristics

    • Social etiquette and polished language

    • Developing an eye for detail

    • The art of anticipation

    • Finesse and savoir faire

  • 4

    THE SCIENCE AND HISTORY OF CLEANING

    • Pathogens, pests, allergens

    • Why we clean our homes

  • 5

    PROFESSIONAL CLEANING PRODUCTS AND TOOLS

    • Your professional cleaning kit

    • The science behind the beauty

    • Scrubs and solutions

    • Essential tools

    • Commercial products

    • Hand-crafted products

    • Vacuums and specialty equipment

  • 6

    CLIENT CARE AND RELATIONSHIPS

    • Your client has a big, messy problem

    • What she is looking for by hiring you

    • How to show her that you are the solution

    • What to never, ever say to a client

    • Client profiles

    • Special touches to show you care

    • How to care for pets and kids

    • Getting feedback from your clients / building relationships

  • 7

    SPARKLE SAFELY (OH&S)

    • Viruses and Bacteria

    • Hand and Wrist Care

    • Lifting and Bending

    • Uncomfortable situations

    • Working Alone

    • Self Care and Rest

    • Product Safety

    • Scents and sensitivities

  • 8

    CONDUCTING APPOINTMENTS

    • Before you hit the road

    • Appointment itinerary

    • Making an entrance

    • Greeting your client

    • Touring the home

    • Determing priorities

    • Setting boundaries

    • Extra services you can suggest

    • Final walkthrough

    • Reviews and feedback

    • How to solve issues

  • 9

    ISSUES WITH APPOINTMENTS AND CLIENTS

    • How to handle tricky situations

  • 10

    THE 4D CLEANING SYSTEM

    • Process = a perfect cleaning

    • Dust

    • Drench

    • Dazzle

    • Details

  • 11

    KITCHEN CLEANING

    • Countertops

    • Cabinet fronts/sides

    • Range / stove

    • Fridge

    • Dishwasher

    • Sink and faucet

    • Table and chairs

    • Small appliances

    • Floors

    • Evaluation

    • Oven (Deluxe Module)

    • Fridge interior (Deluxe Module)

  • 12

    BATHROOM CLEANING

    • Lights

    • Fan

    • Mirror

    • Countertops

    • Cabinet fronts/sides

    • Sink and faucet

    • Toilet

    • Shower

    • Floors

    • Tub

    • Evaluation

  • 13

    BEDROOM CLEANING

    • Nightstands

    • Dresser

    • Bed

  • 14

    ALL ROOMS

    • Light fixtures

    • Doors and door frames

    • Baseboards

    • Light switches

    • Wall hangings

  • 15

    FLOOR CLEANING

    • Tile

    • Hardwood

    • Laminate

    • Linoleum

    • Cork

    • Carpet

  • 16

    EVALUATIONS

  • 17

    TRAINING SCHEDULES

    • Intro

    • 3-Day training plan

    • 5-day training plan

    • How to design your training

  • 18

    AUDIO DIRECTIONS

    • Intro

    • Kitchen Level 1

  • 19

    CERTIFICATION

    • Congrats! Here's what's next...

    • Certificate of completion

    • Glisten certification

    • More resources for you

    • Before you go...

Pricing options

• instant online lifetime access
• flexible payment options
• all major credit cards accepted
• optional physical materials

  • $1,299.00

    One-time payment, lifetime access.

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