Course curriculum

  • 1
    WELCOME TO GLISTEN ACADEMY
    • A Message from Katie Pearse
    • The Glisten Glossary - Coronavirus Edition
    • What You Will Learn
    • Disclaimer
    • Coronavirus Cleaning Staff Handout (Revised April 30)
  • 2
    1: BUSINESS S.O.S.
    • The Current Situation
    • Financial Advice
    • Emergency "Make Money" Ideas
    • Expand Service Offerings
    • Community Involvement Ideas
    • Crisis Communication & Public Relations
    • Marketing Resources
  • 3
    2: CORONAVIRUS ESSENTIALS
    • Coronaviruses, SARS-CoV-2 and COVID-19
    • Spreading the Virus
    • Preventing the Spread #stopthespread
    • Signs and Symptoms
    • Flattening the Curve
  • 4
    3: EMPLOYER RESPONSIBILTIES
    • The Essentials
    • Additional Responsibilities
    • Action Planning
    • Resources
  • 5
    4: CLEANER TRAINING
    • Staff Video (7 mins)
    • Health and Safety
    • Disinfecting Surfaces
    • Eco-Friendly Options
    • Laundry Procedures
  • 6
    5: CONDUCTING APPOINTMENTS
    • Before Appointments
    • At the Appointment (The 5D Process)
    • After the Appointment
  • 7
    6: CERTIFICATION
    • Certification and Accreditation Process
    • Step 1A: Manager's Coronavirus Knowledge Test
    • Step 1B: Business Accreditation Application Form
    • Step 2: Staff Test
    • Step 3: Cleaner's Coronavirus Pledge
    • Step 4: Staff Certificates
    • Step 5: Business Accreditation Marketing Kit
    • Advanced Training
  • 8
    7: ALL RESOURCES
    • Coronavirus Cleaning Staff Handout
    • Official Seals
    • Letter to Clients
    • Disinfecting Checklist
    • Captions and Hashtags
    • Instagram Graphics
    • Instagram Stories Templates
    • Facebook Post Graphics
    • Social Media Instructions and Usage Rights